Cultural Competence as a Tool for Conflict Resolution and Social Cohesion in Adult Learning Contexts

Abstract

This paper examines cultural competence as an essential tool for conflict resolution and social cohesion in adult learning settings. Using conceptual analysis, literature review, and illustrative case studies, the study emphasises how cultural competence helps educators and learners navigate diversity, reduce bias, and turn potential conflicts into opportunities for dialogue and collaboration. The research applies Intercultural Competence Theory to show how attitudes, knowledge, and skills promote inclusivity, trust, and positive conflict transformation in multicultural environments. Two case studies, an interethnic miscommunication during the National Youth Service Corps (NYSC) and a classroom conflict related to cultural differences in hierarchy and egalitarianism, illustrate the practical use of cultural competence in resolving disputes. The paper states that adult learning environments, increasingly influenced by globalisation and diversity, need deliberate policies, institutional support, and ongoing professional development to integrate cultural competence into curricula and practice. It concludes that cultural competence not only helps reduce conflict but also advances equity, peacebuilding, and social cohesion in adult education.