Communication Skills of Practicing Pharmacists and Pharmacy Students

Rohaty M. Majzub, Maisarah M. Rais, Kamaruzaman Jusoff


Communication skills are of utmost importance to both students and practicing pharmacists. In order to become successful pharmacists, one needs to possess excellent communication skills to serve the clients. This study examined the perception of 1st year pharmacy students who are currently enrolled in a course entitled Communication Skills for Pharmacy. A sample of 21 students was identified through purposive sampling. They were examined on a) the importance of communication skills in ESP and b) their perceived abilities on the selected communication skills. In addition, 21 practicing pharmacists were interviewed through interview protocols regarding similar issues. The pharmacy students were also involved in a focus group interview technique to gain insights into their communication skills. The preliminary findings showed that whilst the majority of students rated most communication skills as very important, the results also indicated that they perceived having both moderate and lesser abilities in executing such skills. A comparison with practicing pharmacists indicated that the latter have greater abilities to practice communication skills in their daily professional lives. The latter also highlighted that good communication skills has enabled them to (a) prescribe drugs aptly (b) empathize with the clients frame of mind (c) sustain networking with their clients. The findings have practical and educational implications in practicum, curriculum and career development of pharmacists. Keywords: communication skill; practicing pharmacist; pharmacy student

Full Text:




  • There are currently no refbacks.

Copyright (c)

Share us to:   


  • How to do online submission to another Journal?
  • If you have already registered in Journal A, then how can you submit another article to Journal B? It takes two steps to make it happen:

1. Register yourself in Journal B as an Author

  • Find the journal you want to submit to in CATEGORIES, click on “VIEW JOURNAL”, “Online Submissions”, “GO TO LOGIN” and “Edit My Profile”. Check “Author” on the “Edit Profile” page, then “Save”.

2. Submission

  • Go to “User Home”, and click on “Author” under the name of Journal B. You may start a New Submission by clicking on “CLICK HERE”.

We only use three mailboxes as follows to deal with issues about paper acceptance, payment and submission of electronic versions of our journals to databases:;;

 Articles published in Studies in Sociology of Science are licensed under Creative Commons Attribution 4.0 (CC-BY).


Address: 9375 Rue de Roissy Brossard, Québec, J4X 3A1, Canada

Telephone: 1-514-558 6138
Website: Http://; Http://

Copyright © 2010 Canadian Research & Development Centre of Sciences and Cultures