Innovation Models and Business Process Redesign

Abstract

Business Process Reengineering (BPR) is a paradigm that is used by many organizations to survive in the competitive era. However, creative design of the business processes is a critical phase and the organization should prepare the ground for innovation in this phase. Innovation helps organizations to use the BPR concept efficiently. This paper reviews the BPR methodologies and innovation concepts and models and presents a business process redesign framework based on the innovation models using Dubin’s methodology. This brings innovation concepts to the world of business process reengineering. In the proposed framework, external and internal factors enforce the organization to accomplish a BPR project. Preparing an organization for innovation makes a new environment that drives employees to innovate and look forward to new processes. This is crucial for BPR projects where employees should make significant changes in jobs, workflows and IT, and increases the chance of BPR projects success.
Key words: Innovation; Business process redesign framework; Dubin’s methodology