Identify and Rank the Factors Affecting Customer Satisfaction of E-Banking Services Using Mixed Method
In the qualitative focus groups comprised of experts in the banking industry and academia with bank customers to identify the indicators used. And indicators extracted through cluster sampling among 708 bank customers in the form of questionnaires were distributed in Tehran, Using exploratory factor analysis of the five factors of usability, efficiency, security, and web site image is extracted. Also used the Friedman tests to rank the components are zero sums paid by the customer.
Key words: Electronic banking; Usability; Efficiency; Security; Image; Website
- There are currently no refbacks.
How to do online submission to another Journal?
If you have already registered in Journal A, then how can you submit another article to Journal B? It takes two steps to make it happen:
1. Register yourself in Journal B as an Author
Find the journal you want to submit to in CATEGORIES, click on “VIEW JOURNAL”, “Online Submissions”, “GO TO LOGIN” and “Edit My Profile”. Check “Author” on the “Edit Profile” page, then “Save”.
Go to “User Home”, and click on “Author” under the name of Journal B. You may start a New Submission by clicking on “CLICK HERE”.
We only use three mailboxes as follows to deal with issues about paper acceptance, payment and submission of electronic versions of our journals to databases: email@example.com; firstname.lastname@example.org; email@example.com
Copyright © 2010 Canadian Research & Development Centre of Sciences and Cultures
Address: 9375 Rue de Roissy Brossard, Québec, J4X 3A1, Canada
Telephone: 1-514-558 6138