Hackman and Oldham Job Characteristics Model (JCM) and Akwa Ibom State Civil Servants’ Performance

Isaac Ayanyinka Ayandele, Michael Pius Nnamseh


The Hackman and Oldham Job Characteristics Model (JCM) has been widely used to determine whether or not certain core features of jobs do evoke some psychological reactions by workers. This study was motivated and prompted by the seemingly paucity of research on the validity of the model within an African setting. The study investigated the validity of the model with regards to Akwa Ibom State Civil Service and reveals that the civil service work settings create a serious relationship between the psychological well beings of civil servants, their growth, development and internal motivation. The study concludes that the model is valid in both European and African settings and in manufacturing and service oriented organizations as well. It therefore, recommends that the administrators in the civil service should acknowledge individual differences because different people would respond differently to work enrichment in an organizational setting.


Core job characteristics; Autonomy; Task identity; Experienced responsibility; Felt responsibility

Full Text:



Abraham, R. (1999). The impact of emotional dissonance on organisational commitment and intention to turnover. Journal of Psychology, 6(10), 441-455.

Brief, A. P., & Robertson, L. (1989). Job attitude organization: An explanatory study. Journal of Applied Social Psychology, 19(2), 717-727.

Brief. (1998). Cited in Weis, H. M. (2002). Deconstructing job satisfaction: Separating evaluation, beliefs and affective experiences. Human Resource Management Review, 12, 173-194.

Campion, M. A., & Thayer, P. W. (1985). Development and field evaluation of an interdisciplinary measure of job design. Journal of Applied Psychology, 4(7), 29-43.

Cote, S., & Morgan, L. M. (2002). Longitudinal analysis of the association between emotion regulation, job satisfaction, and intention to quit. Journal of Organisational Behaviour, 23(7), 947-962.

Fisher, D. (2000). Mood and Emotions while working: Missing pieces of job satisfaction. Journal of Organisational Behaviour, 21(9), 185-202.

Fried, Y., & Ferris, G. S. (1987). The validity of the job characteristics model: A review and meta-analysis. Journal of Personnel Psychology, 40(2), 287-322.

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Journal of Organisational behaviour and Human Performance, 16(10), 250-279.

Hackman, J. R., & Oldham, G. R. (1980). Work design: Reading (pp.114-217). Massachusetts: Addison-Wesley.

Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction job performance relation: A qualificative and quantitative review. Psychological Bulletin, 127(3), 376-407.

Krishnan, S. K., & Singh, M. (2010). Outcomes of intention to quit Indian IT professionals. Human Resource Management, 49(3), 419-435.

Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace. Journal of Managerial Issues, 9(7), 257-274.

Mount, M., Ilies, R., & Johnson, E. (2006). Relationship between personality traits and counterproductive work behaviours: The mediating effects of job satisfaction personnel psychology. Personnel Psychology, 10(59), 591-622.

Pulgliesi, K. (1999). The consequences of emotional labour: Effects on work stress, job satisfaction, and well-being. Journal of Motivation and Emotion, 32(2).

Rain, J. S., Lane, I. M., & Steiner, D. D. (1991). A current look at the job satisfaction / life satisfaction relationship: Review and future considerations. Human Relations, 44(59), 287-307.

Rode, J. C. (2004). Job satisfaction and life satisfaction revisited: A longitudinal test of an integrated model. Journal of Human Relations, 57(9), 1205-1230.

Saari, L. M., & Judge, T. A. (2004), Employee attitudes and job satisfaction. Human Resource Management, 43(10), 395-407.

Wegge, J., Schmidt, K., Parkes, C., & Van Dick, K. (2007) Taking a sickie: Job satisfaction and job involvement as interactive predictors of absenteeism in a public organization. Journal of Occupational and Organisational Psychology, 80(15), 77-89.

Weiss, H. M., & Cropanzano R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organisational Behaviour, 8(1-24).

Weiss, H. M., Nicholas, J. P., & Daus, C. S. (1999). An examination of the joint effects of affective experiences and job beliefs: On job satisfaction and variations in affective experiences over time. Organisational Behaviour and Human Decision Processes, 78, 1-24.

DOI: http://dx.doi.org/10.3968/4272


  • There are currently no refbacks.

Copyright (c)

Share us to:   


  • How to do online submission to another Journal?
  • If you have already registered in Journal A, then how can you submit another article to Journal B? It takes two steps to make it happen:

1. Register yourself in Journal B as an Author

  • Find the journal you want to submit to in CATEGORIES, click on “VIEW JOURNAL”, “Online Submissions”, “GO TO LOGIN” and “Edit My Profile”. Check “Author” on the “Edit Profile” page, then “Save”.

2. Submission

  • Go to “User Home”, and click on “Author” under the name of Journal B. You may start a New Submission by clicking on “CLICK HERE”.
  • We only use three mailboxes as follows to deal with issues about paper acceptance, payment and submission of electronic versions of our journals to databases: caooc@hotmail.com; css@cscanada.net; css@cscanada.org

 Articles published in Canadian Social Science are licensed under Creative Commons Attribution 4.0 (CC-BY).


Address1020 Bouvier Street, Suite 400, Quebec City, Quebec, G2K 0K9, Canada.

Website: Http://www.cscanada.net Http://www.cscanada.org 
E-mailcss@cscanada.net, css@cscanada.org

Copyright © Canadian Academy of Oriental and Occidental Culture