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Vol 7, No 2 (2013): MANAGEMENT SCIENCE AND ENGINEERING Developing a Service Quality Measurement Model of Public Health Center in Indonesia Abstract  PDF
Tri Rakhmawati, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Nidya J Astrini, Medi Yarmen Tri Widianti, Dini Chandra Sekar, Dewi Indah Vebriyanti
 
Vol 8, No 2 (2014): Management Science and Engineering HiEduQual: An Instrument for Measuring the Critical Factors of Students’ Perceived Service Quality Abstract  PDF
Annamdevula Subrahmanyam, Bellamkonda Raja Shekhar
 
Vol 4, No 2 (2010): MANAGEMENT SCIENCE AND ENGINEERING The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation Abstract  PDF
Kwek Choon Ling, Lau Teck Chai, Tan Hoi Piew
 
Vol 4, No 3 (2010): MANAGEMENT SCIENCE AND ENGINEERING Development of Railqual:A Service Quality Scale for Measuring Indian Railway Passenger Abstract  PDF
M. Devi Prasad M. Devi Prasad M. Devi Prasad, B. Raja Shekhar
 
Vol 4, No 3 (2010): MANAGEMENT SCIENCE AND ENGINEERING Measuring Quality of Service in Retail Outlets Using Fuzzy Numbers Abstract  PDF
P. K. Mishra, B. Raja Shekhar
 
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