Logistics Service Level Improvement Research and Demonstration Based on Queuing Theory

Zhilan SONG, Yueyi LIU, Kexian LI

Abstract


The paper analyzes the problem of reducing Logistics service level caused by long waiting time in warehouse based on queuing theory and combined with cases. Then proposes three solutions: changing way of queuing, M/ M/1 model to optimize service speed, M/M/n model to optimize storage channel. The paper also puts forward some measures and suggestions to make up the shortage of lacking experience.
Key words: Warehousing operations; Queuing theory; Service levels

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