The Impact of Supply Chain Integration on Operation Performance: The Moderating Role of IT Competence



This paper aims to provide empirical evidence of the effectiveness of various supply chain integration (SCI) under different IT competence in terms of IT human resource and IT strategy. Survey methodology was used to collect data from 191 manufacturers of ten countries. Hierarchical linear regression was used to analyze the moderating effects. The results showed that IT competence significantly influences the effectiveness of SCI practices, including internal integration, process integration and product integration. More specifically, internal integration significantly affected the operation performance of IT strategy, while product integration significantly affected the operation performance of IT strategy. The findings clarify the alignment of SCI with IT competence for practitioners, so that they can allocate their limited resources to improve the organization operation performance by the IT competence.


IT competence; Supply chain integration; Firm operation performance; Moderating effect

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