The Mediating Role of Workload on the Relationship between Leader Member Exchange (LMX) and Job Satisfaction

Merve Koçoğlu, Güney Çetin Gürkan, Hakkı Aktaş


The goal of this study is to analyze the mediating role of workload on the relationship between leader member exchange (LMX) and job satisfaction. Another objective of this study is to examine the relationship between LMX, workload, job satisfaction and demographic variables. Additionally, the differences of LMX, workload and job satisfaction according to demographic variables are investigated . The major aim is to reflect the issues that lead to job dissatisfaction. It is indicated that LMX and workload can be two of the most fundamental determinants for understanding this issue. In order to clarify this assumption, the research was conducted with one of the largest municipality inIstanbul,Turkey, with 255 participants. The result of this research suggests that workload is a partial mediator in the relationship between LMX and job satisfaction. Meanwhile, no differences were found in LMX, job satisfaction or workload according to gender, education and status, but were found according to age, job seniority and organizational seniority.


Leader Member Exchange (LMX); Job satisfaction; Workload

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