A Comparative Study of Faculty Members’ Expectations of Academic Library Services in Three Universities in Ogun State, Nigeria

Itunu A. Bamidele, Saturday U. Omeluzor, Madukoma Ezinwayi, Promise N. George, Susan Ogbuiyi


This study assessed the library services provided in federal, state and private universities in Ogun State, Nigeria. The study adopted a descriptive survey design. Questionnaire was the tool used for data collection. The study population consisted of 110 respondents from University of Agriculture (UNAAB), Abeokuta, 287 respondents from Tai Solarin University of Education (TASUED), Ijebu-Ode and 215 respondents from Redeemer’s University (RUN), Mowe, given a total of 612 respondents from the three selected universities in Ogun State, Nigeria. Purposive sampling was used to select the universities and the respondents. A total of 612 questionnaires were administered on all the respondents and 403 questionnaires were retrieved and analyzed given a response rate of 70%. A descriptive statistical method was used to analyze the data displayed in tables and percentage while hypotheses formulated was tested using the Kruskal-Wallis analysis and Chi-Square. A pre-test of 65 questionnaires were first administered and analyzed to estimate reliability co-efficient. The instrument yielded reliability co-efficient of 0.866%. We therefore concluded that the instrument was reliable. Finding from the study shows that electronic information resources services, internet services and circulation services were the services fully provided and utilized by the respondents, as displayed on Table 3; while CD ROM services, online public access catalogue (OPAC), user education, selective dissemination of information (SDI) and current awareness were the services moderately provided. It was also evident from this research that reprographic services, abstracting and indexing and literature search services were the least provided as shown on Table 3. The result of the formulated hypotheses shows there was significant difference in the library services provision and services expectation by Academic staff of federal, state and private universities. The findings affirmed that service provision in any library is an essential activity. University libraries should ensure to provide effective and adequate services to match with the expectations of library users especially the academic staff.

Key words: Service provision; Library services; University library; Faculty expectations; Academic library services


Service provision; Library services; University library; Faculty expectations; Academic library services


Adeniran, P. (2011). User Satisfaction with Academic Libraries Services: Academic Staff and Students Perspectives. International Journal of Library and Information Science, 3(10), 209-216.

Echezona, R.I., & Edoka, B.E. (2009). Information Services Provision by Special Collection Units in Federal and State Nigerian University Libraries. An International Journal of Information and Communication Technology, 6(1).

Haruna, I., & Oyelekan, G.O. (2010). Provision and Utilization of Information Resources and Services in Nigerian Defense Academy (NDA) Library, Kaduna. Information Technologist, 7(1). Retrieved from http://www.ajol.info/index.php/ict/article/view/60426


Igben, M.J. (1993). Students Use of Selected Services in the Polytechnic Ibadan Library. Nigeria Library Information Science Review, 11(1&2).

Kumar, K (2008). Library Organization. Publishing House PVT Ltd.

Martensen, A., & Gronholdt, L. (2003). Improving Library Users Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. Journal of Academic Library, 29(3), 140-147.

Onatola, A. (2004). Basic of Librarianship: Theory and Practice (pp. 58). Omega Publishers Limited.

Onuoha, U.D. (2010). Faculty Assessment of, and Satisfaction with, Library Services in Babcock University, Nigeria. Contemporary Humanities, 4(1&2).

Rhatti, R. (2009). Information Needs and Information Seeking Behavior of Faculty Members at the Islamia University of Bahawalour. Library Philosophy and Practice. Retrieved from http://unllib.unl.edu/LPP/bhatti.pdf

Simmonds, P.L., & Andaleeb, S. (2001). Usage of Academic Libraries: The Role of Service Quality, Resources and User Characteristics. Library Trends, Spring, 226-234.

Sowole, I.A. (1995). Information Needs of Farm Management Personnel: A Case Study of Two Universities and Two Agricultural Research Institutes in Western Nigeria. Lagos Librarian, 16(1), 9-12.

Umunnakwe, G.C., & Onyebinama, C.O. (2007). Academic Library Services in Imo State: The Challenges so Far. An International Journal of Information and Communication Technology, 4(2), 163-178.

DOI: http://dx.doi.org/10.3968/j.css.1923669720120804.1855


  • There are currently no refbacks.

Copyright (c)

Share us to:   


  • How to do online submission to another Journal?
  • If you have already registered in Journal A, then how can you submit another article to Journal B? It takes two steps to make it happen:

1. Register yourself in Journal B as an Author

  • Find the journal you want to submit to in CATEGORIES, click on “VIEW JOURNAL”, “Online Submissions”, “GO TO LOGIN” and “Edit My Profile”. Check “Author” on the “Edit Profile” page, then “Save”.

2. Submission

Submit an Articlehttp://cscanada.org/index.php/css/submission/wizard

  • Go to “User Home”, and click on “Author” under the name of Journal B. You may start a New Submission by clicking on “CLICK HERE”.
  • We only use three mailboxes as follows to deal with issues about paper acceptance, payment and submission of electronic versions of our journals to databases: caooc@hotmail.com; css@cscanada.net; css@cscanada.org

 Articles published in Canadian Social Science are licensed under Creative Commons Attribution 4.0 (CC-BY).


Address1020 Bouvier Street, Suite 400, Quebec City, Quebec, G2K 0K9, Canada.

Website: Http://www.cscanada.net Http://www.cscanada.org 
E-mailcss@cscanada.net, css@cscanada.org

Copyright © Canadian Academy of Oriental and Occidental Culture