Problems and Countermeasures of Tour-Guide Services in Liaoning Province

Dan LIU, Anna YE


Tourism of Liaoning Province is developing with a fast speed. High quality services provided by tour guides are necessary for the development of the industry. However, in recent years, the quality and ability of the tour guides in Liaoning Province are both downgrading, and many problems in the process of service are popping up one after another. Therefore, the research into the problems of the tour-guide services in Liaoning Province has great realistic significance.
Key words: Tour-guide service; Satisfaction; Good faith


Tour-guide service; Satisfaction; Good faith


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