Empirical Research and Model Building about Customer Satisfaction Index on Postgraduate Education Service Quality

Huili YAO, Jing YU


In this paper, we build a customer satisfaction indexmodel about postgraduate education service quality by usingStructural Equation Modeling method, and proposesimprovement measure from microscopic viewpoint.

Keywords: Postgraduate Education; CustomerSatisfaction Degree; Structural Equation Modeling

Résumé Dans cet article, nous construisons un modèle d’indice desatisfaction des clients sur la qualité de l’éducation postuniversitairede service en utilisant la méthode structuralemodélisation par équation, et propose mesure visant àaméliorer du point de vue microscopique.

Mots-clés: Formation postdoctorale; Degré desatisfaction des clients; Modélisation par Les structuresd’équations


Postgraduate Education; CustomerSatisfaction Degree; Structural Equation Modeling

DOI: http://dx.doi.org/10.3968/j.css.1923669720120801.1500


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