Relationship Between Waste Disposal and Public Satisfaction in Local Authorities in Kedah

Zaherawati Zakaria, Nazni Noordin, Mahazril ‘Aini Yaacob, Kamarudin Ngah, Mohd Zool Hilmie Mohamed Sawal, Jamaludin Mustaffa

Abstract


This paper is explains the relationships between waste disposaland customer satisfaction in local government functions.Due to public complaints rising in waste disposal andcleanliness and poor services given by the local authoritiesnowadays lead to this study. The primary objective ofthis study is to investigate the customer’s satisfactionon waste management provided by local government inKedah. Instead of that, the study also aims at examiningthe relationship between independent variables withpublic perception towards services provided by thecouncil. This study used Descriptive Statistic and Pearson Correlation for data analysis on hypotheses which issignificant relationships in findings Recommendationswere propose to increase better performance by itscouncils. In future research, local authorities should bemore active collaboration with the focus groups includingbusiness communities and public at large in boost up the performance in its services.
Key words: Local government; Environmental functions; Waste disposal


Résumé: Ce document est explique l'élimination des déchets des relations et la satisfaction du client dans les fonctions du gouvernement local. En raison de la hausse des plaintes du public dans l'élimination des déchets et la propreté et de mauvais services donnés par les autorités locales mènent aujourd'hui à cette étude. L'objectif principal de cette étude est d'enquêter sur la satisfaction du client sur la gestion des déchets fournis par le gouvernement local à Kedah. Au lieu de cela, l'étude vise également à examiner la relation entre les variables indépendantes avec la perception du public envers les services fournis par le conseil. Cette étude a utilisé statistique descriptive et de corrélation de Pearson pour l'analyse des données sur des hypothèses qui est des relations significatives dans les résultats. Des recommandations ont été proposons d'augmenter de meilleures performances par ses conseils. Dans des recherches futures, les autorités locales devrait être une collaboration plus active avec les groupes de discussion, y compris les communautés d'affaires et grand public à booster les performances de ses services.
Mots clés: Le gouvernement local; Les fonctions de l'environnement; L'élimination des déchets


Keywords


Local government; Environmental functions; Waste disposal;Le gouvernement local; Les fonctions de l'environnement; L'élimination des déchets;Canadian;Social Science

References


Brennan, C., & Douglas, A. (1997). Setting Standards in Scottish Local Goverment Services: Balancing the ‘Provider Interest’ with the ‘Consumer Interest’. International Home Economics and Consumer Studies Research Conference, School of Management and Consumer Studies, University of Dundee.

Clark, L. (1997). The Effects of Compulsory Competitive Tendering on Grounds Maintenance. Basildon: Institute of Leisure and Amenity Management, Lower.

Davey, J. J. (1993). Elements of Urban Management, UNDP/ UNCHS/World Bank Urban Management Programme. Washington D. C.: The World Bank.

Greenhalgh, L., & Worpole, K. (1995). Park Life: Urban Parks and Social Renewal. London: Comedia (Stroud) and Demos.

Greenhalgh, L., Worpole, K. (1996). People, Parks and Cities.

London: HMSO.

Kerajaan Negeri Kedah. (2007). Kerajaan Tempatan di Malaysia. Jabatan Cetak Kerajaan: Alor Star.

Kloot, L., & Martin, J. (2000). Strategic Performance: A Balanced Approach to Performance Management Issues in Local Government. Management Accounting Research, 11, 231-251.

Kuala Lumpur City Hall. (2007). Functions of Environmental provided by Local Government. Kuala Lumpur: National Printers.

Local Government Act of 1976, Malaysia Law § 1971 (2004).

Local Government Act of 1976, Malaysia Law § 1971 (2005).

Local Government Act of 1976, Malaysia Law § 1976 (2005).

Malaysia. (1996). Seventh Malaysian Plan 1996-2000. Kuala Lumpur: National Printers Ltd.

Marlow, M. L., & Manage, N. (1987). Expenditures and Receipts: Testing for Causality in State and Local Government Finances. Public Choice, 53(3), 242-255.

Ministry of Housing and Local Government. (1988). Kedudukan Kewangan Pihak Kerajaan Tempatan di Malaysia. Kuala Lumpur: Ministry of Housing and Local Government.

Ministry of Housing and Local Government. (2007). Human Settlements Journal of Malaysia. Kuala Lumpur: Ministry of Housing and Local Government.

Mohamed Afandi. (1989). Local Government Restructuring in Peninsular Malaysia: A Review of the Local Authority Function and Capacity. Planning and Administration,16 (2).

Muhamad Nong. (1990, November). Financing urban infrastructure: trends and key issues. Paper presented at National Planning Conference 8-9th, Kuala Lumpur.

Norris, M. W. (1978). Local Government in Peninsular Malaysia. Nathants: David Green Printers.

Norris, M. W. (1980). Restructuring of Local Government division. Malaysia Management Review, 15(1).

Phang Siew Nooi. (1997). Sistem Kerajaan Tempatan di Malaysia. Kuala Lumpur: Dewan Bahasa & Pustaka.

Sanderson, R. (2005). Urban Development: An Approach in Asian. London: Elsevier Science Ltd..

Sekaran, U. (2006). Research Methods for Business: A skill Building Approach (4th Edition). New Delhi: John Wiley & Son, Inc..

Yaakup, A., Johar, F., Sulaiman, S. & Hassan, R. (2003). GIS and Development Control System for a Local Authority in Malaysia: Habitat International. London: Pergomon Press Ltd..




DOI: http://dx.doi.org/10.3968%2Fj.css.1923669720110704.042

Refbacks

  • There are currently no refbacks.


Reminder

If you have already registered in Journal A and plan to submit article(s) to Journal B, please click the CATEGORIES, or JOURNALS A-Z on the right side of the "HOME".


We only use three mailboxes as follows to deal with issues about paper acceptance, payment and submission of electronic versions of our journals to databases: caooc@hotmail.com; css@cscanada.net; css@cscanada.org

Copyright © Canadian Academy of Oriental and Occidental Culture

Address: 730, 77e AV, Laval, Quebec, H7V 4A8, Canada

Telephone: 1-514-558 6138

Http://www.cscanada.net Http://www.cscanada.org

E-mail:css@cscanada.net, css@cscanada.org